Important Notice: This Privacy Policy ("Policy") describes how JLJ99 ("JLJ99", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("Player", "User", "you") who access or use the JLJ99 online gaming platform at jlj99.com ("Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
01 Introduction
JLJ99 is committed to protecting the privacy and personal data of all players who use our online gaming platform. We understand that entrusting us with your personal information is a significant matter, and we take that responsibility seriously. This Privacy Policy has been prepared to give you a clear and transparent account of our data practices.
This Policy applies to all personal data collected through the JLJ99 website at jlj99.com, our mobile application, customer support channels, and any other services we provide. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
JLJ99 operates in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently.
Data Controller: JLJ99 acts as the data controller for all personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, please contact us at the details provided in Section 14.
02 Data We Collect
JLJ99 collects the following categories of personal data from players and platform users:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, government-issued ID number, nationality |
Account registration, KYC/AML verification, age verification |
| Contact Data |
Email address, mobile number, residential address (city, province) |
Account communication, support, notifications |
| Financial Data |
GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history |
Processing deposits and withdrawals, fraud prevention |
| Technical Data |
IP address, device type, browser type, operating system, session data |
Platform security, fraud detection, service improvement |
| Usage Data |
Games played, bet amounts, session duration, login history, feature interactions |
Responsible gaming monitoring, personalization, analytics |
| Communications Data |
Support chat logs, email correspondence, feedback submissions |
Customer support, dispute resolution, service improvement |
| Marketing Preferences |
Notification opt-in/opt-out status, preferred communication channels |
Sending relevant promotions and updates (with consent) |
Sensitive Data: Government-issued ID documents and financial account details are classified as sensitive personal data under Philippine law. JLJ99 applies heightened security measures to the storage and processing of such data and will only request it when strictly necessary for identity verification or payment processing purposes.
03 How We Collect Data
JLJ99 collects personal data through the following means:
- Direct Submission: Information you provide when registering an account at /register, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
- Third-Party Sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from e-wallet and banking providers such as GCash, PayMaya, BPI, BDO, and Metrobank.
- Publicly Available Sources: In limited circumstances, we may supplement your data with information from publicly available sources for fraud prevention or compliance purposes.
You are not obligated to provide all requested data; however, failure to provide certain mandatory information (such as identity verification documents) may prevent us from opening or maintaining your account or processing financial transactions.
04 How We Use Your Data
JLJ99 uses your personal data for the following purposes:
- Account Management: To create, maintain, and administer your JLJ99 player account, including verifying your identity and eligibility to use the Platform.
- Transaction Processing: To process deposits, withdrawals, and wagers in Philippine Peso (₱ PHP) through your chosen payment method.
- Legal Compliance: To comply with applicable Philippine laws and regulations, including KYC/AML obligations, age verification requirements (21+), and reporting obligations to relevant authorities.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct.
- Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
- Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the JLJ99 Platform.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.
Responsible Gaming Data Use: JLJ99 uses your gameplay and transaction data to support responsible gaming. If our systems detect patterns that may indicate problem gambling behavior, we may proactively reach out to offer support tools. This is done in your best interest and in accordance with our duty of care as a gaming operator.
05 Legal Basis for Processing
JLJ99 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:
- Contractual Necessity: Processing required to perform our contract with you — including operating your account, processing transactions, and providing gaming services.
- Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.
06 Data Sharing
JLJ99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
- Payment Processors: E-wallet providers (GCash, PayMaya) and banking partners (BPI, BDO, Metrobank) to process your financial transactions.
- Identity Verification Providers: KYC service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
- Fraud Prevention Partners: Security and fraud detection service providers who help us protect the Platform and its users from illegal activity.
- Game Technology Providers: Software providers whose games are hosted on the JLJ99 Platform, to the extent necessary for game operation and fairness auditing.
- Regulatory Authorities: Philippine government agencies and regulatory bodies, where we are legally required to disclose information — for example, in connection with AML reporting or law enforcement requests.
- IT and Hosting Providers: Cloud infrastructure and IT service providers who host and maintain the JLJ99 Platform on our behalf, subject to strict data processing agreements.
International Transfers: Some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, JLJ99 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its implementing rules.
07 Cookies & Tracking Technologies
JLJ99 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and understand how you use the Platform.
We use the following types of cookies:
- Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled.
- Functional Cookies: Remember your preferences such as language settings, display options, and login status to improve your experience.
- Analytics Cookies: Help us understand how players interact with the Platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and anonymized.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the JLJ99 Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
08 Data Retention
JLJ99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
- Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
- KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by law or ongoing regulatory proceedings.
- Support Communications: Retained for up to three (3) years from the date of the last interaction, for dispute resolution and service improvement purposes.
- Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymized within a reasonable timeframe.
Post-Retention Disposal: When personal data is no longer required, JLJ99 will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
09 Data Security
JLJ99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
- Encryption of data in transit using Transport Layer Security (TLS) protocols.
- Encryption of sensitive data at rest using industry-standard encryption algorithms.
- Access controls ensuring that only authorized JLJ99 personnel can access personal data, on a strict need-to-know basis.
- Regular security assessments, vulnerability testing, and penetration testing of the Platform.
- Multi-factor authentication requirements for administrative access to systems containing personal data.
- Staff training on data protection obligations and security best practices.
- Incident response procedures to detect, report, and address personal data breaches promptly.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, JLJ99 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
While JLJ99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
10 Your Rights
Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by JLJ99:
- Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills.
- Right of Access: The right to request a copy of the personal data JLJ99 holds about you, along with information about how it is being used.
- Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of these rights, please contact the JLJ99 Data Privacy Officer at the contact details provided in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
Limitations: Some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or data that is necessary to defend against legal claims. We will always explain the reason if we are unable to fulfill a request.
11 Children's Privacy
The JLJ99 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. JLJ99 does not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.
Age Verification: JLJ99 actively verifies the age of all players as part of our KYC process. If you are a parent or guardian and believe your child has registered on JLJ99, please contact our support team immediately so we can investigate and take appropriate action.
12 Third-Party Links
The JLJ99 Platform may contain references to third-party services, such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank). When you interact with these third-party services, you will be subject to their own privacy policies and terms of use, which are separate from and independent of this Privacy Policy.
JLJ99 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your JLJ99 account.
13 Policy Changes
JLJ99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the JLJ99 Platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated Policy, you must stop using the Platform and may request account closure.
We encourage you to review this Privacy Policy periodically to stay informed about how JLJ99 protects your personal data.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way JLJ99 handles your personal data, please contact our Data Privacy Officer:
Email: [email protected]
General Support: [email protected]
Please include your registered username, a clear description of your request or concern, and any relevant details. We aim to acknowledge all privacy-related inquiries within 72 hours and to resolve them within 30 days.
National Privacy Commission: If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Contact details for the NPC are available on the official NPC website. JLJ99 cooperates fully with NPC investigations and inquiries.
Note: Email addresses above are provided as plain text for informational purposes. Please copy the address manually into your email client. JLJ99 does not accept responsibility for emails sent to incorrect addresses.